Covid-19 update from The PharmPet Co team
There’s no denying that day-to-day life has changed significantly as a result of the Covid-19 (coronavirus) outbreak.
We wanted to let you know about the steps we’re taking to make sure your pets have the essential pet supplies and pet medications they need at this difficult and challenging time.
The safety of you and your pets is our top priority. While we are a new business, we have decades of pharmaceutical experience and knowledge within The PharmPet Co team.
We’re doing our best to provide you with the highest levels of customer service during this period, and there are a number of steps we’re taking in line with the latest Government advice.
Hygiene comes first
As you’d expect, in a veterinary pharmacy, a high standard of care is taken to ensure that we adhere to strict health & safety guidelines. During the coronavirus outbreak, we’re taking this a step further.
Health officials have made it clear that good hygiene is critical to preventing the spread of the virus so we’ll be taking additional hand washing precautions and will be increasing the frequency that we disinfect the key areas of the dispensary.
Getting your orders to you as fast as possible
Speaking of delivery, as you might expect, we’re seeing a high volume of orders being placed in response to the virus outbreak. As a result, there may be some delays delivering customer orders. Please bear with us, we’re doing our very best to minimise any delays.
We continue to receive deliveries from our suppliers, however like all businesses, they too are facing significant challenges and it is possible that we may not receive stock on time. If there is a situation where we can’t fulfil an order, we will contact you as soon possible to let you know.
Thank you for your patience during this time.
We’re here to help
Please be aware that we are working hard to dispense much needed medication safely whilst minimising delays. With this in mind, we ask that you contact us by telephone only when absolutely necessary. There is likely to be a delay getting through to us but please be assured that we will be doing everything we can to take calls when needed.
Everyday life has been interrupted for us all. As a family run business, we’ll do everything we can to get you the products you need to keep your pets safe and well during the weeks ahead.
Thank you for supporting our new independent business during these difficult times. We hope that you, your family and your furry friends stay safe and healthy during these challenging times.
Neil and Phil
Pharmacists and Co-Founders