Information hub for both pets and owners

COVID-19: Update from The PharmPet Co

It’s been a few months since we last shared a COVID-19 update with you, so as the pandemic continues to impact the UK, we wanted to remind you of the steps we are taking to make sure you and your pets have the essential pet supplies and pet medications they need during this difficult and challenging time.

The safety of you and your pets is our top priority. While we are a new business, we have decades of pharmaceutical experience and knowledge within The PharmPet Co team.

We are doing our best to provide you with the highest levels of customer service during this period, and there are a number of steps we are continuing to take in line with the latest Government advice.

Hygiene comes first

As you’d expect, in a veterinary pharmacy, a high standard of care is taken to ensure that we adhere to strict health & safety guidelines. During the coronavirus outbreak, we’ve taken this a step further. 

Throughout the pandemic, health officials have made it clear that good hygiene is critical to preventing the spread of the virus, so we have been taking additional hand washing precautions and increased the frequency that we disinfect the key areas of the dispensary from the start of the pandemic. We continue to observe these practices and will do so while guidelines are in place.

Getting your orders to you as fast as possible

We are pleased to say that we continue to dispense and dispatch orders within our normal timelines. 

It is possible that delays will be incurred during the delivery of items due to the additional pressures placed on the Royal Mail and Courier networks by the COVID-19 pandemic. Delivery agents are doing their best in these challenging circumstances, so please bear with us and them if a delay does occur, and allow for a few extra days for your delivery to arrive. 

As a family run business, we’ll do everything we can to get you the products you need to keep your pets safe and well during the weeks and months ahead.

Thank you for supporting our new independent business during these difficult times. We hope that you, your family and your four legged friends stay safe and healthy during these challenging times.

Neil and Phil
Pharmacists and co-founders at The PharmPet Co