New Website FAQs

We have updated our website to allow us to provide the best possible care and experience to both you and your pet. The order process remains the same and will be delivered by the same pharmacy team.

It's a new website with the same great service for you & your furry friends:
- UK Pharmacy accredited by the Veterinary Medicines Directorate & regulated by the GPhC
- The same affordable alternative to obtaining veterinary medicine without compromising on quality
- 1,000s of products for dogs, cats, small animals, and horses from top pet brands
- Free delivery on pet products when you spend over £35*

If you have an active account with us, we will ask you to enter a new password when you log in for the first time to allow access to our new, improved website. This enables us to continue to keep your information safe and secure.

Yes, you can see your order history in the account section of the website. If you have created any pet profiles, these will also still be visible along with any previous prescription history.

Yes. All of your orders will still be processed, dispensed, and dispatched by the same team as before - for both The PharmPet Co and Pharmacy2U Pet Health customers.

The ordering process remains the same. Simply add your products to your basket follow the step-by-step prompts to checkout.

Pharmacy2U is the nation's largest digital pharmacy, working closely with the NHS and other healthcare partners to support the health of patients across the country. Their services include:
- NHS prescription management for the whole family
- A Health & Wellness shop with over 4,000 products
- NHS pharmacy services including a contraception service and Pharmacy First
- An Online Doctor treating 17 common health concerns
- Free Health Tools including a local services finder and medicines directory

You can contact our Customer Care team by emailing us at [email protected] or calling us on 020 4600 4030