FAQs

The CMA (Competition and Markets Authority) has carried out a market investigation into veterinary services for household pets, and recently announced competition concerns, weak price transparency, and that many pet owners could save by comparing medicine prices.

The final report and reforms, published 24th March 2026, confirmed that not all pet owners were aware they could request a written prescription, and that clearer pricing and transparency are needed across the veterinary sector.

The CMA's findings suggest that many pet owners:

- May have been paying more than necessary for their pet's medicines

- May have been unaware they could request a written prescription

- May have been unsure about who owns or operates their veterinary practice

To address this, the CMA has confirmed several changes designed to give pet owners more clarity and choice, including:

- Clearer pricing for veterinary services and prescriptions

- Capped prescription fees, so costs are more consistent

- Information that medicines may be cheaper elsewhere

- Clear ownership information, so you know who runs your practice

These changes aim to give you more confidence and control when managing your pet's healthcare.

The CMA published its provisional findings on 15th October 2025, followed by its final report on 24th March 2026.

Following the publication of the final report, the CMA now has up to 6 months to put in place Orders and undertakings to implement the reforms. The measures will be introduced in stages according to the complexity of the remedy:

- Information Transparency: Requirements for clear pricing displays and ownership disclosure are expected to be among the first measures implemented, likely from late 2026, subject to the CMA's final order.

- Operational Changes: More complex requirements, such as new systems for prescription fee caps and mandatory "unbundled" invoicing are likely to be phased in through early 2027, with exact timings to be confirmed by the CMA.

This rollout is designed to give all veterinary practices - regardless of size - sufficient time to update their software and billing processes while ensuring pet owners benefit from improved transparency as soon as possible.

We have updated our website to allow us to provide the best possible care and experience to both you and your pet. The order process remains the same and will be delivered by the same pharmacy team.

It's a new website with the same great service for you & your furry friends:
- UK Pharmacy accredited by the Veterinary Medicines Directorate & regulated by the GPhC
- The same affordable alternative to obtaining veterinary medicine without compromising on quality
- 1,000s of products for dogs, cats, small animals, and horses from top pet brands
- Free delivery on pet products when you spend over £49*

If you have an active account with us, we will ask you to enter a new password when you log in for the first time to allow access to our new, improved website. This enables us to continue to keep your information safe and secure.

Yes, you can see your order history in the account section of the website. If you have created any pet profiles, these will also still be visible along with any previous prescription history.

Yes. All of your orders will still be processed, dispensed, and dispatched by the same team as before - for both The PharmPet Co and Pharmacy2U Pet Health customers.

The ordering process remains the same. Simply add your products to your basket follow the step-by-step prompts to checkout.

Pharmacy2U is the nation's largest digital pharmacy, working closely with the NHS and other healthcare partners to support the health of patients across the country. Their services include:
- NHS prescription management for the whole family
- A Health & Wellness shop with over 4,000 products
- NHS pharmacy services including a contraception service and Pharmacy First
- An Online Doctor treating 17 common health concerns
- Free Health Tools including a local services finder and medicines directory

You can contact our Customer Care team by emailing us at [email protected] or calling us on 0113 265 0222 (Option 3)

The changes are due to new regulations following the UK's exit from the European Union, that impact the importing and distributing of veterinary medicines to Northern Ireland. Unfortunately, this means that we will no longer be able to supply certain veterinary prescriptions and medicines to Northern Ireland.

From 1st January, it's advisable to check with your local veterinary practice or pharmacy in Northern Ireland, who should be able to provide you with some options for obtaining your pet's medicine.

If your current veterinary prescription is within date (usually 6 months from date of issue) or still has a number of repeats available to use, which have not been issued by us already, then yes your prescription is still valid and can be used in Northern Ireland.

Unfortunately, if you sent us a digital copy of your prescription and you no longer have your original prescription then you will need to obtain a new one from your veterinary practice.